ABOUT THE COMPANY

This is a specialized division of one of the largest machine tool distribution networks in North America, a third generation family owned and operated business serving manufacturers of precision machined parts throughout the United States. The parent organization operates eighteen divisions supplying high precision machine tools and related technology across North America.

The division is built around a single premium Japanese precision CNC brand and has held exclusive North American distribution rights since 1978. Its mission has stayed consistent: help manufacturers maintain a competitive advantage by improving productivity.

POSITION OVERVIEW

The Field Service Technician handles repair and maintenance of precision CNC machine tool equipment, controls, and related components purchased by customers. This position works on site at customer facilities across the territory, delivering the technical work that keeps production running and the service quality that keeps accounts.

This is hands-on field work, not a shop seat. You own the machine once you arrive: diagnose it, fix it, document it, and communicate clearly with the customer throughout. The role suits someone who is technically curious, comfortable working independently, and takes pride in leaving a customer better than they found them.

KEY RESPONSIBILITIES

Service & Repair

•    Travel to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls.

•    Detect and resolve issues with electrical and mechanical components.

•    Identify areas for performance improvement on equipment, and perform and promote preventative maintenance on customer machine tool equipment.

•    Use machine tool manuals, technical documents, and internal and vendor resources to research machine issues.

Customer Communication & Documentation

•    Communicate machine issues and the status of an install or repair clearly to the customer.

•    Complete and submit accurate documentation to both the office and the customer, including service reports and install reports.

•    Ensure customer commitments are performed as planned to deliver complete customer satisfaction.

Technical Development & Partnerships

•    Maintain in-depth technical knowledge of the product lines represented by the company.

•    Stay current on vendor products and recent technology, and implement as appropriate.

•    Participate in meetings, seminars, and training sessions to stay apprised of new developments in the field.

•    Develop and maintain partner relationships with suppliers and vendors.

TERRITORY & TRAVEL

•    Home base must be within a 2 hour radius of Naples or Fort Myers, FL.

•    Field based role working on site at customer manufacturing facilities throughout the region.

•    Travel up to 100% of the workweek, with some overnight travel required.

•    Valid driver's license required.

QUALIFICATIONS

Required

•    High school diploma or GED from a technical school.

•    Proven experience working with CNC controls.

•    Familiarity with the use of precision measuring equipment such as dial indicators and micrometers.

•    Basic understanding of electrical, pneumatic, and hydraulic schematics.

•    Ability to read and understand drawings and schematics.

•    Advanced problem-solving skills, attention to detail, and technical proficiency.

•    Intermediate to advanced skills with Microsoft programs and related business software.

•    Valid driver's license and ability to travel up to 100% of the workweek.

Preferred

•    Associate degree or equivalent experience in a related field.

•    Experience with precision rotating machinery, spindles, and precision bearings.

Who Thrives Here

•    Able to work in a fast-paced environment and balance multiple priorities.

•    Thinks quickly, assesses a situation, and makes a sound decision independently.

•    Strong written and verbal communication, listening, organization, and priority setting skills.

•    Works responsibly and professionally in dynamic job sites involving tight timelines, changing priorities, and direct customer interaction.

COMPENSATION & BENEFITS

•    Salary: $80,000 to $100,000 per year.

•    Market competitive comprehensive health benefits, including a zero premium medical plan option, vision, and dental.

•    Company paid life insurance.

•    Paid time off starting at 23 paid days in the first year.

•    10 company paid holidays.

•    401(k) retirement plan with company contribution.

•    Tuition reimbursement.

•    Employee Assistance Program.

•    Employee appreciation events and perks.

PHYSICAL REQUIREMENTS

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

•    Highly mobile, able to access all areas of the premises.

•    Able to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.

•    Able to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.

•    Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavy material up to 50 lbs with assistance from equipment or other employees.

•    Strong hand-eye coordination and fine motor skills for precise electrical, mechanical, and diagnostic work.

•    Frequent use of hands and arms, with the ability to sit for prolonged periods.

•    Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

•    Able to work in industrial environments with exposure to noise, lubricants, coolants, and metal chips, while consistently wearing required personal protective equipment.

•    Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.