ABOUT THE OPPORTUNITY

A global manufacturer of oxygen and nitrogen generating systems for industrial and medical applications. The company serves hospitals, industrial facilities, federal agencies, and defense customers. The U.S. headquarters and production facility are located in the Buffalo, NY area. Values-driven culture with a lean, high-accountability team environment. Growing U.S. operation with a strong sales pipeline and federal contract activity building. This is a confidential search; company name disclosed upon mutual interest.

THE ROLE

Working service manager responsible for leading all field service, installation, repair, spare parts sales, and service contract operations for the U.S. business. This is a hands-on leadership role -- not a delegator position. The right person owns outcomes, is technically credible, and is comfortable troubleshooting equipment issues directly with customers by phone to avoid unnecessary dispatches. The team currently has 3-4 direct technicians with expected growth to 5+ within 12 months, plus third-party regional service partners nationally.

RESPONSIBILITIES

•    Lead and manage a team of 3-4 field service technicians plus third-party regional service partners

•    Oversee all U.S. field service activity: scheduling, installations, repairs, and preventive maintenance

•    Troubleshoot equipment issues directly with customers by phone to minimize unnecessary service dispatches

•    Quote service and installation work; ensure prompt invoicing and monitor department profitability

•    Manage spare parts sales and service contract renewals

•    Maintain CRM and service records; ensure ISO 9000, Lean, and 5S compliance

•    Coordinate with sales team on equipment leads identified during service activity (lead commission available)

•    Report directly to Engineering/Operations leadership

COMPENSATION AND BENEFITS

•    Base salary: $80,000 -- $90,000 depending on experience

•    Annual bonus: up to 5% of base salary tied to company profitability

•    Pooled service commission: team earns commission on eligible spare parts sales and service upsells

•    Lead commission: earn a split when you surface a new machine opportunity for the sales team

•    Full benefits package

IDEAL CANDIDATE

•    Hands-on technical background in compressed air systems, industrial gas equipment, pneumatics, hydraulics, or closely adjacent mechanical systems

•    People leadership experience -- managing a technical or field service team directly

•    Located in the Buffalo / Western New York area or willing to relocate -- on-site position, not remote

•    Self-starter who takes initiative and owns problems without waiting to be directed

•    Humble and honest with customers -- able to say 'I don't know' and find the answer rather than guess

•    Background of interest: compressed air equipment service, industrial gas systems, biomedical equipment service, military technical service, or similar hands-on mechanical service leadership